Terms & Conditions for Retreats

  • Purchasing the retreat confirms that you have read, understood, fully agree to and accept, all terms and conditions.
  • The customer will not use the property for any offensive, noisy, dangerous, illegal, immoral or improper purposes.
  • The customer shall keep all Isla Verde fixtures, fittings, furniture and effects in a clean and good condition and shall replace any articles which are destroyed or missing with articles of a similar kind and of equal value.
  • Due to teacher cancellations or other situations beyond our control Isla Verde reserves the right to change bookings and shall inform the customer as soon as possible.  Alternative arrangements will be offered but we do not accept responsibility for any costs incurred, including airfare.
  • Isla Verde reserves the right to cancel Retreats and all money paid will be refunded.
  • Isla Verde can accept no responsibility for delay or cancellation of any flights, train, buses or other forms of transport.
  • Isla Verde is not liable for any injuries to the customer in his/her use of our facilities or participation in activities.  A customer must always stop and rest if he/she is feeling any pain or sickness and inform the teacher of any previous injuries. In the event of emergency we will assist clients to the fullest means possible, but assume no responsibility for outcomes.
  • Isla Verde assumes no responsibility for theft or loss of valuables in rooms or on hotel grounds.  We have an office safe available for valuables.
  • Isla Verde will not be liable for any failures beyond its control.  This covers natural disasters, war, ‘acts of God’, closure of airports, civil strife, accidents or failure to perform by third parties, including suppliers and subcontractors.
  • Isla Verde agrees to maintain the rooms, yoga facilities and grounds in working order.  In the event of a malfunction, our maintenance team will respond to the issue in a timely manner (same day).
  • We recommend that all customers have adequate travel, cancellation and medical insurance for the duration of the trip.
  • Isla Verde reserves the right to offer discretionary discounts and this does not affect the status of any guests who have paid the full price and no discount will then become due to them.
  • Isla Verde reserves the right at its sole discretion to terminate use of the property or any of its facilities by the customer in the event of any breach of these terms and conditions. The customer will be required to vacate the property and Isla Verde shall not refund payment or accept any consequential liability damages or loss.
  •  We are not responsible for the behavior of other participants.
  • Individual guests selecting twin-bed double occupancy accommodations will be pared with another individual guest of the same gender.

Cancellation Policy:

  • In the event of cancellation for whatever reason the customer shall fortwith pay a cancellation fee for such cancellation calculated as follows-for cancellation occurring:
  • 8 weeks or more before departure: 20% deposit;
  • between 4 and 8 weeks before departure 50% of the full price;
  • between 11 days and 4 weeks before departure 75% of the full price and;
  • between 11 days before holiday start date full price
  • Partial cancellation of a booking will be treated the same as a full cancellation.